Refund policy
ASH MONK – Return, Refund & Exchange Policy
At Ash Monk, we are committed to delivering an unparalleled experience. Every product is crafted and curated with precision, and we understand that your expectations deserve nothing less than perfection. In the rare instance that an item does not meet your satisfaction, we offer a seamless return and exchange service within 7 days of delivery, applicable to all Ash Monk products purchased via our official website.
Activation of Return/Exchange Service
Your eligibility to initiate a return or exchange will commence within 24 hours from the time of delivery of the product.
To initiate a return or exchange:
Log in to your Ash Monk account using your registered email address, or sign in via your linked mobile number or Google account.
Navigate to the “Orders & Returns” section in your personal account menu.
Select the relevant order, and choose between the “Return” or “Exchange” option.
Once your request is confirmed, our system will generate a pickup schedule. You will receive an email and SMS notification with the details.
You may track the progress of your request anytime via the “Orders & Returns” section in your account.
Our dedicated logistics team will arrange the collection of your item(s) within 4–7 business days from the date of your request. Throughout this process, Ash Monk will keep you informed with timely updates via both email and SMS.
Return, Refund & Exchange Policy – Guidelines & Conditions
At Ash Monk, we take pride in ensuring your satisfaction with every purchase. Our return, refund, and exchange process is designed to be seamless, provided the following conditions are met:
1. Condition of Returned Items
All items must be unused, in pristine condition, and returned in their original packaging with all tags, labels, and accessories intact. Items should be handed to our delivery executive in an undamaged state.
2. Refund Eligibility
Refunds (excluding the ₹99 delivery charge) will be processed only after our quality checks are successfully completed during doorstep inspection. Products must meet all criteria outlined in Ash Monk’s Return & Exchange Policy.
Quality Check Parameters:
Product in original packaging.
All protective materials, labels, and tags intact.
Unused, without signs of wear, stains, or damage.
All original documentation (manuals, warranty cards, etc.) included.
All accompanying accessories returned.
Return request authorised via our specified process.
Product returned within the stipulated period.
3. Delivery Charges
Delivery charges are non-refundable for all COD orders and prepaid orders.
4. Cash on Delivery (COD)
For COD orders, delivery fees will apply at checkout.
5. Refund Process for Returns/Cancellations
The product price (inclusive of taxes) will be refunded; however, handling charges are non-refundable.
6. Exchanges for Defective or Incorrect Items
If you receive a defective product or an incorrect size, we will replace it free of cost.
7. Exchange Flexibility
You may exchange your purchase for any size of the same product.
Note: Exchange pick-ups are only available in selected pin codes. If your location is unserviceable, please contact our Customer Care team to arrange an alternative.
8. Return/Exchange Timelines
If the product is not handed over within 7 business days from the date of the request, the return/exchange will be cancelled. Our logistics team will attempt collection within this period.
9. Failed Quality Check at Pickup
Quality checks are performed during pickup. If the product shows signs of use or does not meet our criteria, it will not be eligible for return/exchange and will remain with the customer.
10. Gifts & Offers
If your order included a complimentary gift or promotional item, both the purchased product and the accompanying gift must be returned.
11. Exclusions
Special offers and promotional schemes may have separate terms and are not covered under this general policy. For details, please contact our Customer Care team.
12. Proof of Claim for Damaged/Incorrect Items
An unboxing video is mandatory to process claims for missing, incorrect, or damaged products.